Home Health Care

Roberta is a registered nurse providing skilled nursing care to people who are homebound with injuries or illness. As part of the care she gives, she often takes up residence in the patient’s home, helping them until they are recovered enough to take better care of themselves. Her patients vary from week to week and even from day to day, so she is never quite certain where she will be at any given time. It used to be that I’d have to leave all sorts of details with the agency and with my husband how to get hold of me. And any change put just everything up in the air. But with my Universal Office, that’s no problem anymore.

Now, I just set the call follow-me the way I want it, and people can get hold of me as easy as anything. I know right away on a new job if my cell phone works at that house, and if not I can send my calls to the house line there. I can even set the time of day, so late night calls don’t bother my patient.

The folks at the agency love knowing they can get me so easy, so I usually get bumped to the top of the list on new patients. And Carl – that’s my husband – has even figured out this Internet thing, so he’s showing me how easy it is to keep messages in my email. That’s really important for when doctors call and leave me special orders. Now I’ve got a record of exactly what the doctor or the pharmacist said, so there’s no mistakes.

And sometimes, when there’s nothing to do but watch and wait, I’ll use my Genie number to call my sister out West. It doesn’t go on the patient’s phone bill, and it doesn’t cost ME a whole bunch, like my phone company card used to.

Genie and my Universal Office take care of me, so I can take care of my patients.